Our Policy

You can cancel your subscription at any time, with no notice period and no fee. Email us at [hello@thetoadstoolpost.com] or manage it through your account, and we will confirm by email.

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Cancelling. If you cancel before your next payment date, you will not be charged again. Any issue you have already paid for will still be sent to you.

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Your right to cancel. Under the Consumer Contracts Regulations 2013, you can cancel within fourteen days of ordering for a full refund, provided your pack has not yet been dispatched. Once dispatched, we cannot refund that issue, as every pack is personalised and made to order.

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If something goes wrong. If your pack is lost in the post, arrives damaged, or is incomplete, email us within fourteen days of the expected delivery date and we will send a replacement or refund you, whichever you prefer.

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Failed payments. If a payment fails we will email you and try again. If we cannot take payment before our monthly print run, that issue will not be sent and your subscription continues the following month.

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We are a small, two person business and we read every message ourselves. If something isn't right, please tell us and we will sort it out 🍄